Description
As a Customer Success Manager, you’ll be the main point of contact for our clients, helping them to achieve success with the Liveforce platform. This role is ideal for a personable, proactive professional who enjoys problem-solving, building relationships, and ensuring that clients gain the most value from our solution.
Key Responsibilities
- Lead new clients through onboarding, ensuring a smooth transition and full understanding of the platform’s features.
- Serve as the primary contact for clients, developing strong relationships to drive product adoption and satisfaction.
- Address client inquiries, troubleshoot issues, and ensure timely solutions to maintain high levels of satisfaction.
- Gather client feedback and insights, advocating for customer needs with internal teams to improve product offerings and user experience.
- Identify opportunities for account expansion and renewals, presenting solutions that align with client goals and business needs.
- Conduct regular check-ins with clients to assess engagement, address concerns, and promote product updates.
- Monitor and analyze client usage data, providing actionable insights to improve customer success strategies.
Requirements
- 3+ years in a customer success, account management, or client-facing role, preferably in SaaS or tech environments.
- Excellent verbal and written communication skills, with an ability to explain complex concepts in simple terms.
- Strong interpersonal skills, with a talent for building trust and long-term relationships with clients.
- Proven ability to analyze issues, troubleshoot effectively, and think creatively to resolve client concerns.
- Comfortable using CRM systems, data analytics tools, and customer success platforms.
- Strong time-management abilities and attention to detail, with experience managing multiple accounts simultaneously.